TERMS AND CONDITIONS

Please take your time to read the Epic Wild Tours and Travel Terms and Conditions before making any booking with us,
so you are aware of the ‘rules of the game’.
Booking your holiday
Changes in the itinerary – Our holidays are planned many months in advance, until the booking is confirmed and reserved,
it is possible that some arrangements may have to be changed and we reserve the right to at any time.
Underage travellers – Bookings can only be accepted for persons under eighteen years of age when accompanied by an
adult who will be responsible for them.
Accommodation – The booking deposit made reserves the agreed upon accommodation. In the unlikely event of
accommodation not being available on arrival at a hotel/campsite described and/or confirmed to the clients, we
undertake to provide alternative accommodation in a hotel/campsite of categories at least as high as those contracted,
if available.
Travel documents –You should ensure that you have all the travel documents including passports, visas and vaccination
certificates (if needed) before your departure date. This also includes adequate travel and medical insurance. For any
vaccination, for example the yellow fever vaccination, consult your physician or travel health specialist for the proper
prescription. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and
whether or not you are fit enough to undertake the trip, prior to departure. Epic Wild Tours will not be responsible for
any disruption to your travel plans caused as result of a failure to do this.
Travel insurance – All clients must take out their own adequate travel insurance. The insurance must take into account
the nature of the holiday and client must specify to their insurance company if they intend climbing, trekking, diving etc.
The policy should also have repatriation cover in the event of serious accident.
Deposit & Payments for Your Holiday
Please be aware that payments are quoted and made in United States Dollars. Prices may vary due to
availability, peak and off-peak seasons.
Deposits – A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be
offset to the total amount charged to the client/agent. The payment should be cleared in full before the start of the safari.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice, is the amount that needs to reflect in our account.
Cancellations – Cancellation should be made in writing. The 30% deposit is refundable, but in time as it is used to secure
bookings in the hotel and Epic Wild Tours will need to request for the same from the booked hotels. The refund will be
done as shown below; –
45-35 days: 50 % refund of payment made.
34-15 days: 25 % refund of payment made.
14 days or less: 0 % refund of payment made.
Our quoted prices are based on current exchange rates and on-the-ground prices. The price of a tour may vary at any
time before Epic Wild Tours have accepted a booking from you.
Adventurous activities – Client’s bookings are accepted on the understanding that the client appreciates the possible
risks inherent in travel, in particular when undertaking adventurous activities such as trekking, climbing and diving.
Illness during safari – The Company undertakes to run the tour at the agreed itinerary and price. The clients hereby
agreed to abide to the same. If a client becomes unwell after departure, no refund will be given.
Climbing & Trekking – Please note that for clients undertaking a trekking itinerary we offer first class guides, porters and
safety equipment. If you are obliged to abandon an activity due to your own physical limitations there is no refund of
park fees and any additional accommodation and/or transport fees are not the responsibility of African Sunset Safaris.
Disclaimer Form – You may be asked to sign a Disclaimer Form prior to participation in certain activities.
Alterations – We regret that no credit or refund is possible for any unused services provided in the cost of your holiday.
If you decide to alter your travel arrangements this will be on you and Epic Wild Tours will not be held responsible for any
extra costs or difficulties that may arise with onward travel as a result of such alterations.
Delays – In the unlikely event of a delay at the airport for your international or domestic flight, arrangements for meals,
overnight accommodation etc. should be met by your airline. If you are joining a group and flight delays mean that
additional transfers etc. are required to enable you to join the group, these costs must be met by you – the client and
should later be re-claimed under your insurance policy if applicable
Vehicles– In case of major breakdown a rescue vehicle shall be sent immediately – minor problems that can be repaired
will be dealt with to allow the safari to continue.
Luggage – The Company shall not be responsible for any loss or damage to baggage.
Promotional Photography
Epic Wild Tours reserves the right to take photographs during the operation of any program or part thereof and to use
them for promotional purposes. By booking a reservation with Epic Wild Tours, program members agree to allow their
images to be used in such photographs. Program members who prefer that their images not be used are asked to identify
themselves to their travel program escort at the beginning of their program.
Force Majeure
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen
reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held
liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
Risk
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the
Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever
caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless
from any such claim. The client accepts full responsibility for all risks involved.
Special Needs
Travelers with special needs (i.e. physical challenges or disabilities) must communicate their special need requirements
at the time of the booking. Whilst every care is taken to provide for all your special needs made known to us prior to the
tour, we obviously require full details of any required medication, medical conditions and/or disabilities and capabilities
to ensure these needs are accommodated. We will communicate with you in case a special need request cannot be
ensured. No responsibility can be taken for catering for any conditions or requirements not communicated to us at the
time of booking.
Law
The Company’s contract will be governed by and constructed in accordance with the law of Kenya. Accordingly, each
party irrevocably submits to the jurisdiction of the Kenyan courts to settle any dispute or matter arising under this
contract.
USEFUL INFORMATION
IMPORTANT – Please check your flight tickets against your itinerary to ensure all details are correct. In particular, you
should check the spellings of names on flight tickets and the departure times of flights.
PASSPORT – Please check your passport is valid for at least six months from the date of entry, and with at least two blank
pages.
INCLUDED
• Park fees (For non-residents)
• All activities (Unless labeled as optional)
• All accommodation (Unless listed as an upgrade)
• A professional Driver/Guide
• All transportation (Unless labeled as optional)
• All Taxes/VAT
• Roundtrip airport transfer
• Meals & Drinks (as specified in the day-by-day section)
• Connecting flights during the trip
EXCLUDED
• International flights(From/to home)
• Additional accommodation before and at the end of the tour
• Tips (Tipping guideline US$20.00 pp per day)
• Personal items (Souvenirs, travel insurance, visa fees, etc.)